Castaic Soft Bait, Inc
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Customer Service

How to Use Our Shopping Cart
To add products to your shopping cart, change the quantity field to the number of units you wish to purchase. Hit the "Add to Cart" button at the bottom to add them to your shopping cart. For items that have multiple model/color choices, select the model/color you wish to purchase. Change the quantity field to the number of items you wish to purchase and hit the "Add to Cart" button at the bottom to add them to your shopping cart. Then continue shopping, or hit the "Checkout" button at the top of the page.

Paying For Your Order
Castaic Soft Bait, Inc.TM accepts Visa, MasterCard, Discover and American Express. We don't accept personal checks. Sorry.

Will I Have to Pay Sales Tax?
Only Minnesota residents are charged 6.5% sales tax.

Is it Safe to Use My Credit Card?
Castaic Soft Bait, Inc.TM takes your security seriously. We use the industry standard secure socket layer (SSL) encryption to protect your information. Your personal information is protected from unauthorized access by encryption while in transit. We have gone one step further by using AuthorizeNet to authorize and process all credit card transactions. They are one of the web's best and safest credit card authorization services. Further more, any information that is stored on our site is protected from unauthorized access.

Ordering by Telephone or Fax
Because of the high volume of orders, we will only be accepting orders by Internet or by mail. Thanks you for your understanding.

Ordering by Mail
If you wish to order by mail, please send the following information to:

Nature Vision Inc.
1480 Northern Pacific Road
Brainerd, MN 56401
Attn: Retail Sales Dept.

Product Code and Quantity you wish to order for each product.
Complete Shipping Address including E-mail address.
Billing Information to include the following:
Name on Credit Card.
Billing Address, City, State and Zip Code.
Credit Card Type. (Visa or MasterCard)
Credit Card Number.
Credit Card Expiration Date.

How Long Does Shipping and Handling Take?
Again, because of the high volume of orders we are experiencing, all orders usually ship within five business days. If for some reason we cannot ship your order within ten business days we will contact you. You may cancel your order at that time for a full refund should you choose.

Where Can I Have My Order Shipped?
Castaic Soft Bait, Inc.TM cannot ship to a P.O. Box, and prefers that orders be shipped directly to the billing address. We will however, ship to other verifiable locations.

Changing or Canceling an Order
Our goal is to provide the fastest possible service to our customers, so there's a good possibility that by the time you email with a change or cancellation, your package will be on its way already! If you'd like to make a change or cancel your order, please email shanson@naturevisioninc.com as soon as possible. We will do everything possible to accommodate you. Thank you.



 
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